We accept returns within 2 days of receipt, only if their delivery packaging has not been opened or the products are damaged or wrong product. Please notify us and return the box in its original packaging.In such instances, we will endeavor to send you another or refund the payment.

We can only accept returns of products that have not been tampered with, are sealed and remain in the original packaging. If all these conditions are met, please ship your products back to us using a registered courier service and we will issue a full refund. Please note that we reserve the right to refuse any returned shipments if the product has been used or tampered with. Shipping & Handling fees are non-refundable.The multiple booking / orders / shipments may result in multiple postings to the cardholder’s monthly statement.

Delivery/Shipping Policy

Shipping/Delivery would be done through a registered courier service provider. We deliver our products to all GCC countries and mainly UAE.

Delivery within UAE cities shall be in 2-3 working days and from 4-6 working days to GCC countries

(KSA,KUWAIT, BAHRAIN, OMAN). There will be a different ‘shipping fee’ for UAE & GCC.


Delivery times may vary due to customs procedures and regulations in each country. Customs duties and fees differ per country and the customer is responsible for any incurred fees. Zaya Beauty is not responsible for any lost or stolen packages. Customs and duties fees may be applicable and are payable by the customer at the time of delivery.